Refund policy
This Return & Refund Policy applies to Quvionix customers in the United States. It explains the process for requesting returns, exchanges, refunds, and order cancellations.
Please review this policy before making a purchase so you understand the applicable process and timelines.
Returns
Return requests must be submitted within 30 days of delivery.
To request a return, contact Quvionix at info@quvionix.com. Your request will be reviewed before a return is authorized.
Do not send an item back before receiving approval and the applicable return instructions.
How to Request a Return
- Contact info@quvionix.com within 30 days of delivery and request a return.
- Quvionix will review your request.
- If your return is approved, we will provide the applicable return instructions, including the appropriate return destination or shipping instructions.
- Follow the approved instructions when sending the product back.
- After the returned item is received, it will be inspected within 1–3 business days.
- Following inspection and approval, the applicable refund will be processed within 10 business days to the original payment method.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
A separate Return Address has not been designated in this policy. The appropriate return instructions will be provided after an approved return request.
Return Shipping Costs
Return shipping is free for approved returns and exchanges.
Quvionix does not charge customers a return shipping cost for an approved return or exchange. Follow the shipping instructions supplied as part of the approved return process.
Restocking Fees
Quvionix charges no restocking fee.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@quvionix.com within the applicable 30-day return window. We will review the request and provide the applicable instructions if the exchange is approved.
Approved exchanges include free return shipping, and no restocking fee applies.
Do not send an item to the Quvionix Operating Address unless your approved exchange instructions specifically direct you to do so.
Damaged or Incorrect Items
If you receive a product that is damaged or an incorrect item, contact info@quvionix.com to request assistance.
We will review the request and provide the applicable return or exchange instructions. Please follow the instructions you receive rather than sending the product back without authorization.
Inspections and Refunds
Once an approved returned product is received, Quvionix will inspect it within 1–3 business days.
After the inspection is completed and the return is approved, the refund will be processed within 10 business days.
Refunds are issued to the original payment method.
Quvionix conducts transactions in USD.
Order Cancellations
Order cancellations are available before shipment.
If you would like to request a cancellation, contact info@quvionix.com as soon as possible. If the order has already shipped, it is no longer eligible for cancellation. After delivery, you may submit a return request under the return process described in this policy.
Questions About a Return, Exchange, or Refund
For assistance with this policy or an existing request, contact Quvionix by email. We aim to respond within 48 business hours.
Contact & Business Information
Store Name: Quvionix
Operating Address: 99 Montgomery St, Middletown, NY 10940, United States
Contact Email: info@quvionix.com
Operating Hours: 9:00 AM–6:00 PM (GMT-5)
The address above is Quvionix’s Operating Address and is provided for business identification and transparency. It is not designated as the Return Address.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.