Shipping policy
This Shipping Policy applies to Quvionix orders delivered within the United States. It explains our order processing schedule, shipping timeframe, delivery estimates, shipping costs, and tracking process for lighting products purchased through our store.
All Quvionix transactions are conducted in USD.
Shipping Region
Quvionix ships within the United States.
Shipping Cost
We offer free standard shipping.
Business Days and Order Cut-Off
Our business days are Monday–Friday.
The Order Cut-Off Time is 4:00 PM (GMT-5).
Orders are subject to the handling and delivery timeframes described below. The stated delivery timeframe is an estimate and should not be interpreted as a guaranteed delivery date.
Handling Time
Orders have a handling time of 2–4 business days.
Handling time covers the period required to process an order before shipment and is calculated using our Monday–Friday business-day schedule.
Transit Time
After shipment, the estimated transit time is 9–15 business days.
Transit time represents the estimated period between shipment and delivery.
Estimated Delivery Time
The total estimated delivery timeframe is 11–19 business days.
This estimate reflects the stated handling and transit periods:
- Handling Time: 2–4 business days
- Transit Time: 9–15 business days
- Estimated Delivery: 11–19 business days
Delivery timing is an estimate and is not presented as a guaranteed arrival date.
Order Tracking
After your order has shipped, tracking information will be sent by email with a tracking link.
Use the tracking link provided in that email to follow the shipment after dispatch.
Transaction Currency
All Quvionix transactions are conducted in USD.
Questions About Shipping
If you have questions about an order, shipping timeframe, or tracking information, contact us at info@quvionix.com.
We aim to respond within 48 business hours.
Contact & Business Information
Store Name: Quvionix
Operating Address: 99 Montgomery St, Middletown, NY 10940, United States
Contact Email: info@quvionix.com
Operating Hours: 9:00 AM–6:00 PM (GMT-5)
The address above is Quvionix’s Operating Address and is provided for business identification and transparency. It should not be interpreted as a warehouse, fulfillment facility, or return destination.
If you need to return a product, please follow the applicable return-request process rather than sending an item to the Operating Address.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.